Rhinelander Auto Repair

excellent service

everyone is professional and friendly. Toni was wonderful

Professional, responsive and so easy to work with! Service the way it should be!

Thank you so much to Rachel and the staff at Northwoods Auto! Our daughter's used car had to be towed there after breaking down even though it was recently purchased. They were so helpful throughout the whole situation. They provided a quick, thorough diagnosis, with pictures. Because it had to be fixed at the dealership where we purchased it, they kindly let us keep it there and then helped us load it onto a trailer. I appreciate their help and honesty with our situation. We would definitely give them all of our future business.

Being able to drive in unannounced with a car problem, and have it checked was exceptional service. I appreciated that attention so very much. J.G.

Thank you for reattaching the heat shield. Well done.

I like bringing my Lexus here for routine maintenance. The people at the front desk are very friendly and informative. They clearly communicate the work they will be doing on my car and what the cost will be before the work is done. When the service is completed I receive a detailed printout of the work that was done to keep for my records. They told me they would call me by the end of the day to let me know if my car would be ready to pick up by 9:00am the following morning. They forgot to contact me before 5:00pm, (they were probably very busy and didn't have time to call me during normal business hours) however the lady behind the counter called me during her drive home to let me know my car would be ready to pick up at 9:00am. She didn't have to do that! They are very personable and provide great service! I recommend them!

Always honest, personalized service (and loaner car!). Thats why I will continue to return.

They were able to get our Navigator repaired faster than they had initially thought. They stayed in contact with us through the process and we were able to retrieve our vehicle after hours if need be because of my work schedule. The process to pay online was easy. What they quoted for repairs was accurate. This was our first experience with this repair shop and we would use them again.

You were very professional and honest.